Troubleshooting

If your store is running a PrestaShop version lower than 8, your back-office access may be blocked following this error message:  If this applies to you, here is what to do:  Connect...

In the PrestaShop ecosystem, the concept of "health check" has become a central method for ensuring the stability, connectivity, and proper functioning of critical modules,...

The favicon, a small icon displayed in the browser tab, is an essential element for the visual identity and credibility of an online store. This article details the most frequent...

Recently, one of the services that allowed connection from the back office to the Marketplace has been disabled, as it relied on outdated and insecure technology. For stores using...

Here are several methods to activate maintenance mode without access to the back office: Method 1: Through the configuration fileFor PrestaShop versions starting from 1.7: Access...

The 500 error is what is called a server-side problem. In other words, a failure of the hosting service that hosts the website has occurred. This is an extremely generic warning,...

The 500 error is a problem that can occur from time to time, particularly during the update of your website's theme or modules. This article presents the main causes and solutions...

The browser console is a valuable tool for diagnosing technical issues. It allows for the display of error messages, monitoring potential freezes, and analyzing debug logs directly...

500 errors after updating or installing modules are often due to one or more of the following elements: Compatibility between Modules: Some modules may not be compatible with each...

The creation of numerous fake accounts on your store can lead to slowdowns on your site and increase your spam score. To avoid this situation, we recommend the installation of a...

PrestaShop is responsive, which means that the website perfectly adapts to almost any screen. You can therefore log in to your back office from your smartphone in order to track...

If you notice that you have not received anything from us for a long time, it is possible that our messages are being rejected by your mail server.   How can we restore the...

You subscribe to the Hosted offer, and at the moment of choosing the name of your store, the following error message appears: "Loading error. An error occurred while loading this...

You have lost the password required to access the back office of your PrestaShop store.To recover it, the techniques depend on your situation: If you still have access to your...

A module is a component that can be added to a software program to add new functionalities, without altering the basic structure of the software.   Characteristics of modules...

It is strongly recommended to keep your store and its modules up to date. There are two ways to update a module, but before performing the update: Check that the new version of the...