Back-office access after StartTag error

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If your store is running a PrestaShop version lower than 8, your back-office access may be blocked following this error message: 

image (17).png

 

If this applies to you, here is what to do: 

  • Connect to your server via FTP
  • Go to the /config/xml/ folder
  • Delete the following files: 
must_have_modules_list.xml
modules_native_addons.xml
default_country_modules_list.xml
  • Try to connect to your store again. 

 

If you still cannot access your back-office, please contact support.

 

⚠️ This article has been translated by a machine translation program.