Help Center

PrestaShop allows you to configure your store for business-to-business sales, which is the B2B mode. To learn how to activate it, follow the guide! To access it: Store settings >...

For your own needs, or at the request of the support teams, you may need to activate the debug mode. There are two ways to activate this mode.   Via the back-office The most direct...

1. IntroductionWhether it's to discover PrestaShop without having to subscribe to hosting, to train yourself, or to do tests for your online store, it's useful to know how to...

The catalog mode in PrestaShop is a feature that allows you to turn your store into a simple online catalog. This mode is especially useful when you want to showcase your products...

Putting a store in maintenance on PrestaShop allows for the temporary deactivation of the front office. This is very useful for making modifications without being accessible to...

Some hosting providers offer a partially automated store installation. This article will present how to quickly and easily install PrestaShop with the hosting provider Gandi....

You may need to be notified when certain actions are triggered in your store.   Where can I configure the notifications? From the menu on the left, the Advanced Settings >...

Some hosting providers offer a partially automated store installation. This article will present how to quickly and easily install PrestaShop with the hosting provider Hostinger....

The daily administration of your store takes place in the back office. This interface and the numerous pages that comprise it will soon hold no secrets for you, particularly with...

The PrestaShop software consists of a core to which different features are added by installing extensions called modules or addons.Some modules are considered "native" because they...

Why use a custom domain name? A domain name is the URL or web address that allows visitors to access your online store (such as prestashop.com for example). It consists of a name...

In this article, we will guide you through 6 steps to install PrestaShop on your web hosting using an FTP client. This method is particularly useful for those who prefer a manual...

PrestaShop offers you the opportunity to monitor your product catalog in order to access detailed statistics about your catalog and to manage your inventory more effectively. To...

Taxes have a significant impact on the price of your products or your shipping costs. To access it: International > Taxes   Why impose a tax? There are numerous taxes in the...

The variations are the different versions of the same product, sold under various iterations. These versions may differ in size, color, etc. Discover how to import them into...

PrestaShop offers you the possibility to associate a supplier with a product. To access it: Catalogue > Products   Why attach a product sheet to a supplier? If most customers are...

On PrestaShop, it is possible to quickly add a carrier to a product from your back office. To access it: Catalogue > Products   Why add a carrier to a product? While certain...

PrestaShop allows you to add information about your suppliers to enhance your search engine optimization. Discover how to proceed! To access it: Catalog > Brands & Suppliers...

Allowing your customers to customize your products before purchasing them is possible! Discover how to add a customizable product to your online store. To access it: Catalog >...

PrestaShop allows you to link products together in order to suggest similar items to customers that they are viewing. Discover how to add associated products! To access it:...

A reference is a code used to identify a product. Discover how to provide the references of your products in your back office! To access it: Catalogue > Products   What are the...

The functionality of adding features is crucial for your store. It indeed allows you to specify the specifics of your product and to improve your search engine optimization....

PrestaShop offers you various stock management options, depending on whether you sell simple products or products with variations. To access it: Catalog > Products   How to...

Temporarily disabling your products can be very useful in the event of an update to your store or a renewal of your catalog. To access it: Catalogue > Products   You can activate...

Adding a new currency to your PrestaShop store is very beneficial for the international development of your store. Discover how to do it! To access it: International >...

PrestaShop allows you to add a text block to your homepage to customize it. To access it: Modules > Module Manager > Custom Text Block   What is a block of text? Text blocks...

In this article, we will explore how to optimize images (reduce their size) in order to improve the loading time of your online store.   Select images of the appropriate size. The...

A well-chosen logo and favicon will help create a consistent and relevant visual identity. You can modify these two elements on your PrestaShop store. Location of the Logo and...

The banner allows for the display of a large visual on your homepage. This element is crucial for the visual identity of your store. Discover how to configure it! To access it:...

A carousel allows your store to have a dynamic appearance by creating a slideshow. Discover how to implement it on your site! To access it: Modules > Module Manager.   Why add a...

Languages are fundamental for your PrestaShop store: they enable you to expand the reach of your store and to attract new customers internationally. To access it: International >...

Starting from version 9.1 of PrestaShop, Hummingbird becomes the default theme of the software. Of course, you can still continue using the Classic theme if you wish. Hummingbird has...

A link block is a list of links, often displayed in the footer of a store, which allows the user to access internal and external links. For example, these links can redirect to your...

The "About" page allows you to present the concept of your store in detail to your customers. To access it: Design > Pages   Where can I find the 'About' page on your store? This...

Log in to your PrestaShop back office. Go to the Appearance > Theme & Logo menu.  3. Click on Use this theme to activate it.4. Check and adjust the display: Test your store's...

You can configure your theme and therefore the display of your front office in several ways. LayoutOn the Theme and Logo page, below your themes, click on the “Choose layout” button....

To facilitate communication with your clients, PrestaShop offers you the opportunity to configure your messaging system. Discover how to proceed! To access it: Store Settings >...

PrestaShop allows you to add and configure your carriers in order to offer your customers a wide range of delivery options. Here is how to do it! To access it: Shipping >...

To assign a country to an area, go to International > Geographical areas > Countries, modify the country and select the area. Your PrestaShop installation must have registered...

Geographical zones in PrestaShop play a crucial role in the management of deliveries, taxes, and trade restrictions. They allow for the grouping of countries, states, and regions to...

PrestaShop allows you to define your carrier preferences to best align the parameters of your deliveries. Follow the guide! To access it: Delivery > Preferences   The delivery...

To display your address at the bottom of your site, go to the Store Settings menu, then Contact, and fill out the form.   Most of this information is obvious, but certain fields...

The manual home delivery method is enabled by default in your store. When a customer places an order using this delivery method, you will then need to proceed with the manual...

The Clients > Addresses page allows access to the list of addresses provided by your clients: home, work, etc. You can modify, delete, or add them.     Customer addresses all...

You can modify the content of the Delivery & Returns page, accessible from the footer of your store. The information presented on this page is: Proposed delivery methods...

From the back office of your store, you have the ability to modify the items that appear on the invoices sent to your clients. Go to the Dashboard page of your store. In the left...

One of the features of PrestaShop is the ability to create an order directly from the back office. This can, for instance, prove to be extremely useful when a customer wishes to...

Customer accounts are very important for your store. They allow you to better understand your customers, as well as their expectations. To access it: Customers > Customers   Why...

If your store is on a version prior to version 8 (1.7 or 1.6 for example), connecting your store to the PrestaShop Marketplace may require some adjustments.     The old login form...

What is a protected trademark in France?A trademark is a sign capable of graphic representation used to distinguish the products or services of a natural or legal person.This sign...

How is the product rating system managed on the PrestaShop Marketplace?Since May 3, 2021, our partner 'Verified Reviews' has been responsible for collecting reviews and publishing...

You have purchased a product on the PrestaShop Marketplace and you want to cancel this purchase. The request to cancel an order can be made directly to PrestaShop in the following...

If you wish to purchase a product on the PrestaShop Marketplace, here is the information you will need regarding payment.   Payment methods If you are purchasing a module, a theme,...

What is a module/theme update?Any module or theme sold on the PrestaShop Marketplace is usually developed to adapt to the different versions of the software or to meet the different...

The PrestaShop Marketplace is the official marketplace of PrestaShop. It brings together a wide selection of modules, themes and services developed by PrestaShop, in addition to its...

What payment methods are available for my purchases?Depending on your billing country and currency, several methods are offered: By credit or debit card (CB, VISA, Mastercard,...

A license is associated with a unique production URL. As a result, upon downloading your module or theme, you are required to select the URL of the store on which it will be...

You can add your promo code either on the cart page or at the payment step.  📝 Unless otherwise stated, promo codes cannot be combined with each other; they are limited to one per...

How to purchase a product on PrestaShop Marketplace?To purchase a product (module, theme, or service), you must have created a PrestaShop account.Once on the product page of your...

On the PrestaShop Marketplace, it is our partner Avis Vérifiés that manages the collection of ratings and reviews. In order to guarantee their authenticity and transparency, it is...

PrestaShop Checkout is the name of the service and the module. Your clients will only see the payment methods they are familiar with: by credit card, via PayPal, or any other...

The Minimum Age Verification (Popup) module, developed by PrestaShop, allows you to verify the age of your visitors using a popup window as soon as they arrive at your store. Easily...

Performance is optimized through a combination of several techniques and developments. More powerful servers thanks to autoscaling. Improvement of user session management Addition...

The Average Basket Booster module allows you to create promotions tailored to your customers on the cart page, ensuring you several advantages: The increase of the average basket...

The offer includes several natively integrated PrestaShop modules: CloudSync Update Assistant MBO (Marketplace in your back-office) PrestaShop Account PrestaShop Checkout...

The PayPal Pay Later service (or Pay in 4x) allows your customers to make purchases in multiple payments, while you receive the full amount immediately in your PayPal merchant...

On the Sales Channels tab, configure additional features to optimize the shopping experience. In the case of Facebook Shop, you must have exported your catalog in advance before you...

For refunds of an order made in a currency different from those available in your PayPal account, you have 2 choices:Add all the currencies from your store to your PayPal account,...

The Flash Sales module, developed by PrestaShop, allows you to multiply your sales! This module is ideal for generating impulse purchases. Rely on it to increase your conversion...

Yes, PrestaShop Enterprise is still based on the open-source software of PrestaShop. This means that you retain full ownership of your code and data, and that you have access to the...

Apple Pay is a mobile payment method developed by Apple. Its integration with PrestaShop Checkout allows your customers to pay via this service.  ⚠️ Apple Pay is available for...

You manage an online store and wish to migrate to another e-commerce solution. PrestaShop has caught your attention, but changing software is not a trivial matter. We are here to...

  ⚠️ Important note: This article addresses the older versions of the PrestaShop Account module (v7 and below). A new version of our PrestaShop Account module (v8) now...

  ⚠️ Important note: This article addresses the older versions of the PrestaShop Account module (v7 and below). A new version of our PrestaShop Account module (v8) now...

Your PrestaShop store consists of numerous modules linked to the core software. These modules must be updated regularly to benefit from the following advantages: corrections of...

You must verify your email address to activate your PrestaShop account and use our applications and services.   The confirmation email is sent at the time of creating your...

⚠️ Important note: This article addresses the older versions of the PrestaShop Account module (v7 and below). A new version of our PrestaShop Account module (v8) now includes a...

⚠️ Before deleting your account, please keep the following points in mind: The deletion is immediate and irreversible. All data and associated accounts will also be deleted...

  ⚠️ Important note: This article addresses the older versions of the PrestaShop Account module (v7 and below). A new version of our PrestaShop Account module (v8) now includes...

As with its creation, you can access your PrestaShop Account from multiple platforms: the PrestaShop Marketplace, the back office of your store. or directly via this link:...

⚠️ Important note : This article addresses the older versions of the PrestaShop Account module (v7 and below). A new version of our PrestaShop Account module (v8) now...

The objective of good SEO is to optimize its ranking on search engines. The acronym "SEO" stands for "Search Engine Optimization." To enhance your product listing and increase the...

⚠️ Important note: This article addresses the older versions of the PrestaShop Account module (v7 and below). A new version of our PrestaShop Account module (v8) now includes a...

It is strongly recommended to create a new employee account for each user who accesses your back office. This allows for individual modulation of permissions and helps keep track of...

It is strongly recommended to keep your store and its modules up to date. There are two ways to update a module, but before performing the update: Check that the new version of the...

On PS Hosting you can run scripts after specific actions. This is the case for deployment and clone.   POST Deploy In your repository you can add a new file called post-deploy.sh...

A module is a component that can be added to a software program to add new functionalities, without altering the basic structure of the software.   Characteristics of modules...

This feature is only available if you have set SFTP in the deployment mode, DEPLOY tab. The configuration is only accessible in the development environment, you cannot deploy to any...

Hyperlane's production server does not have a fixed outgoing IP address. For the purposes of connecting to a third-party tool such as an ERP, you will need a fixed outgoing IP...

You have lost the password required to access the back office of your PrestaShop store.To recover it, the techniques depend on your situation: If you still have access to your...

When you encounter a bug or want to suggest an improvement for PrestaShop Open Source, you can create an issue on the official GitHub repository. This issue will allow the PrestaShop...

You subscribe to the Hosted offer, and at the moment of choosing the name of your store, the following error message appears: "Loading error. An error occurred while loading this...

If you notice that you have not received anything from us for a long time, it is possible that our messages are being rejected by your mail server.   How can we restore the...

Our teams strive to provide you with the best experience with your PrestaShop store, but encountering a bug can happen. We are here to assist you if that is the case!   ⚠️The...

If any of your team members or partners need to access the database from outside the server, we will need to authorize their IP address. This functionality is not available from the...

How do I know if the deployment failed? Look at the EVENTS tab, you will see your last deployment action. If you have a pink FAILED flag on the right, then it has failed. At that...