Support and Further Resources

As part of handling your ticket with our support teams, access to your site and server may be necessary. As you know, this is sensitive information that should not be shared via...

If your store is running a PrestaShop version lower than 8, your back-office access may be blocked following this error message:  If this applies to you, here is what to do:  Connect...

PrestaShop training programs are eligible for OPCO funding due to our Qualiopi certification. To benefit from this funding, here are the steps to follow: Identify which OPCO your...

An OPCO (Skills Operator) is an organization that supports companies in the financing and management of professional training.💡 The OPCO has replaced the OPCA since 2019. What is my...

In the PrestaShop ecosystem, the concept of "health check" has become a central method for ensuring the stability, connectivity, and proper functioning of critical modules,...

The favicon, a small icon displayed in the browser tab, is an essential element for the visual identity and credibility of an online store. This article details the most frequent...

It is legitimate to wonder whether PrestaShop complies with certain certifications, such as NF525, ISO 27001, or others. This is not the case natively: any compliance with a...

If you want to add a Wordpress blog to your PrestaShop Hosting, it is entirely possible. To do this, you need to follow the following steps:   Manage blog folder In the PrestaShop...

On PS Hosting, you can manage user accounts. These accounts can be edited and deleted.   Understand the concept of Agency and Team There are two steps to create an account, the first...

After you activate the production environment, you need to make changes to your DNS entries. These changes are generally made at the level of your registrar (OVH, Gandi, etc.), but...

Currently, automatic backups are snapshots and the archives are not directly usable. It is therefore necessary to contact PrestaShop via the support platform if you wish to recover...

PrestaShop Hosting metrics On the dashboard of each environment, you will find various statistics. You can use search filters to choose a specific time period for displaying your...

The deployment feature gives you the ability to deploy a branch of your GitLab repository into your development environment. Deployment context When deploying to a hyperlane...

SSH access Access is available in the CREDENTIALS tab. Each environment has its own access with a Host, Connection Port and Username. You can log in via the command line: ssh -P...

Infrastructure of classic plans

Platform as a Service (PAAS) solutions represent an innovative approach to hosting and managing online applications. Businesses looking to develop, deploy and maintain complex web...

You can log in to the Care Center with your PrestaShop account! This allows you to find all your purchases and training subscriptions in one place.   To log in or create an account,...

Have you downloaded PrestaShop and are you in the process of setting up your store, or is it already operational? You may need assistance with the installation process? Or have you...

In order to comply with legal obligations, you must ensure that your store is compliant with the GDPR and provide the following pages: Legal notices. General terms of use and sale...

Recently, one of the services that allowed connection from the back office to the Marketplace has been disabled, as it relied on outdated and insecure technology. For stores using...

If you need to add actions following a deploy, you can add a bash script to the root of your PrestaShop.This script must be in /vol/site/current And have the precise name:...

To configure your gitlab repository, you must follow the following steps The .gitignore Retrieve the .gitignore The PS Hosting environment comes with the official PrestaShop...

This document provides detailed instructions on how to enable the Let's Encrypt SSL certificate by default on domains configured on PS Hosting. Make sure the DNS zone is configured...