Troubleshooting the PrestaShop Marketing module with Google

Installation and dependency issues

• Check the presence and version of the required modules (ps_accounts, Eventbus).
• In the event of a failure to associate the store or incorrect identifiers, please restart the association procedure and verify your access.

Product synchronization errors

• Check the presence of product identifiers (GTIN, MPN, Brand).
• Please ensure that all mandatory fields (title, description, image, product identifiers) are properly filled out. Please refer to the "Diagnostics" tab in the Merchant Center for further details. After correction, request a new validation of the flow.
• For large catalogs, prioritize a nighttime synchronization to avoid site slowdowns.

Price and VAT issues

• Ensure that the prices displayed in PrestaShop are consistent with those sent to Google (net prices/gross prices).
• Check the configuration of taxes and VAT rules for each targeted country.

Account blockages or suspensions on Google

• Your site must explicitly display the return/refund policy and the general terms and conditions of sale.
• In the event of a suspension that appears unjustified, please appeal through the Merchant Center and contact PrestaShop support if necessary.

Synchronize only certain categories

• Use the Product Filter to precisely select the categories/products to promote.

Manually trigger a synchronization.

• An option is available in the module to initiate an immediate synchronization.