Paying by Card on the PrestaShop Marketplace

PrestaShop allows you to use a credit or debit card to purchase the addons you need while building your e-commerce site. 

Which products can be purchased by bank card?

All products available on the PrestaShop Marketplace: 

• Modules with or without subscriptions
• Themes
• Support offers
• Training

Which payment methods are accepted?

• Bank card (Visa, Mastercard, American Express)
• PayPal
• Bank transfer

Which currencies are accepted?

The following currencies can be used:

• Euro (EUR / €)
• Pound Sterling (GBP / £)
• United States Dollar (USD / $)

Frequently Asked Questions

My bank card is not working

First, you can contact your bank to see if there is a block on the transaction. If the problem persists despite your bank’s intervention, you can contact our customer service.

I was charged, but I do not have access to my order

You can contact our customer service, who will confirm that the payment has gone through and will unblock your order.

I was charged multiple times for my order

You can contact our customer service, who after carrying out the necessary checks will refund any extra charges.

How long does it take to receive a refund by bank card?

The time it takes to receive a refund by bank card varies depending on the bank and is generally 5 to 10 business days.

I am waiting for a refund by bank card, I have been told it was processed, but I have not received anything

First, contact your bank to see if the transaction is being blocked on their end. If everything is in order, our customer service can contact our payment platform to provide you with more information about the transaction.