Customer service

PrestaShop Tutorial: Customer service

Reception of after-sales service requests: This page makes it possible to collect and view all after-sales service requests sent by customers, including complaints, return or exchange requests, and questions about products. Management of after -sales service tickets: each request from after -sales service can be processed as a ticket, with the possibility of following its status, responding to customers, and documenting problem solving. Categorization of requests: Organize requests in different categories (for example, returns, reimbursements, technical problems) for more efficient management and an appropriate distribution within your team. Communication with customers: Use the after -sales service page to communicate directly with customers, providing answers, instructions, or solutions to their problems. Monitoring of product returns: Manage product returns, including receipt of returned items, inspection of product conditions, and processing of reimbursements or exchanges. History of interactions: Maintain a complete history of interactions with each customer, which is useful for long -term follow -up and to understand recurring problems. Reports and analysis: Generate reports on after -sales service, identifying trends, common problems, and the efficiency of your customer service. Improvement of service quality: Use information feedback and after -sales service to improve the quality of your products and customer service. Integration with other features: The after -sales service can be integrated with other PrestaShop functions, such as stock to manage returns, or orders to view purchasing history. Automation of answers: set up automatic answers or FAQs to quickly answer everyday questions and unload your after -sales service team.