Order messages

PrestaShop Tutorial: Order messages

Creation of predefined messages: Configure standard messages to respond to common requests, such as return requests, delivery questions, or instructions for exchanges. Personalization of answers: Although messages are predefined, they can be personalized to adapt to various situations, adding a personal button while retaining the consistency of the message. Save time and efficiency: Use these messages to respond quickly to customers, which is particularly useful in times of high demand. Management of current scenarios: Prepare answers for the most common scenarios in your after-sales service, by ensuring complete coverage of the frequently encountered situations. Customer service improvement: Quick and precise responses increase customer satisfaction and the efficiency of your support team. Ease of use: Integrate these messages in your after -sales work for easy access and quick use by your team. Consistency of communication: Ensure a homogeneous communication towards all customers, by avoiding the variations that could occur with improvised responses. Update and adaptation: Adapt and update the messages regularly predefined to reflect changes in your service policy, your products, or frequent customers' questions. Automated responses: In some cases, configure these messages so that they are sent automatically in response to specific types of requests. Archiving and history: Keep a history of messages sent for monitoring and analysis of customer interactions.